Auto Appraisal Group in 1441 Sachem Place

Customer Reviews about Auto Appraisal Group:

• ★ ★ ★ ★ ★
  I was recommended to contact AAG by my local classic car dealer (Old Town Automobile) based upon what they considered to be extremely thorough and professional inspections performed on other vehicles AAG had appraised. I contacted George Hatcher AAG’s local inspector, who returned my call within 30 minutes even though on vacation with family. He called the office and within 2 days I had been emailed an 18 page vehicle inspection report and 213 color pictures of every aspect of the proposed vehicle. I then received an extensive hour-long phone call from Mr. Batton to discuss every aspect of the report in relation to my purchase and usage intentions. I then received a written insurance appraisal within 60-minutes of call completion. It is rare when a business exceeds all your expectations, and AAG absolutely did. I now would not consider buying a used vehicle of any type without an AAG inspection first.
  By Dan Hysan, August 24, 2017
• ★ ☆ ☆ ☆ ☆
  I recently had a vehicle inspected for the purposes of obtaining a loan for an older car. The bank required a certified appraisal so I contacted AAG. They did the appraisal and I had questions about the results. I was directed to the owner of the company who called me back. I was present at the appraisal and walked around the vehicle with the appraiser to see everything that he was looking at. As I was asking about why certain condition ratings were what they were I was told because that's what they are. When I tried to get a better explanation, I was met with interruptions to my questions and a very rude attitude. I was told that if I wanted to be an appraiser I should do it, but the ratings are what they are. The conversation elevated to the point that I could not believe that a business owner was using the tone and words that this business owner was using for one of his customers - I paid for an appraisal and told him that I felt that I was entitled to an explanation of the results. It didn't get me anywhere - I would never use this company again and would not waste my hard earned dollars for this kind of treatment whether the appraisal was accurate or not!!
  By Donna McLean, July 13, 2017
• ★ ★ ★ ★ ★
  I was referred by a local classic car dealer. I have had three cars assessed by AAG over the past year and a half. The first contact is Dustin who is helpful, efficient and professional. Each time, I have received a call the same day or early the next day from the appraiser. Each has been friendly, generous with his time and clearly outlines what he will do and the time frame in which to expect the full report. I have received the report within 24 hours of the inspection with over one hundred photos. There is a phone consult with the appraiser and, at the end, with the company owner, Larry. The appraisers clearly like their work and they are informative and helpful. They have all been generous with their time and offer to talk again if needed. Larry is also very helpful and offers a wealth of experience. This organization does a great job......and they are all happy to talk with you at length. Very highly recommended!
  By Thomas Applin, March 30, 2017
• ★ ★ ★ ★ ★
  Great customer service! Very thoughtful, considerate, thorough. These people know classic cars. Reasonably priced. Money well spent -- saved me from buying a 1969 Corvette that looked good on the outside, but was a mess internally. I highly recommend them!
  By Jennifer Leopold, March 10, 2017

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About Auto Appraisal Group in Charlottesville