US Social Security Administration in 1470 Pantops Mountain Place

Customer Reviews about US Social Security Administration:

• ★ ☆ ☆ ☆ ☆
  Went to get a replacement social security card for my infant daughter because after she was born I never got one in the mail! I was told that they needed an "ID" for her other then the birth certificate I brought with me. I was thinking to myself, do I have to go to DMV to get a ID for my infant? She is a frickin infant! The woman working the desk could of cared less and said to go pick up immunization records signed off by a doctor then come back. She said the birth certificate only proves she was born but not that she is alive! I asked if I could have her doctors office fax documentation to them now and she said NO, only originals from doctors office signed! Really? The only reason I need a replacement card in the first place was because they never sent the original to me after my daughter was born. This is their mistake and I have to do all the leg work again in the middle of a work day. The woman blamed the US Mail for me not getting her card, but did verify that my daughter had a SSN on file. She gave me my daughters SSN and had me write in on a post-it note. I'm glad she gave me the number, but if she can give me the number why can she not print me a replacement card? My issue is with the crappy customer service, and general lack of care. This is generally the same type of interaction you get when dealing with Govt workers at DMV and the Post Office. They don't care! They don't problem solve and they don't want to REALLY help. They just seem to want you to move along and get out of their building. Empathy is something they lack, I know rules are not their fault always, but I have been in situations like this before with Govt workers and one says different rules from the other. I bet whenever I can get off work to go back the next person running the counter will say I don't need these records to get a replacement card.
  By Shawn Roberts, July 07, 2017
• ★ ☆ ☆ ☆ ☆
  Very poor service. Arrogant server with attitude. Best time to go there is after 2pm. Before that there is huge queue waiting to be served. Advice to the SS Administration: hire some people, offer services online, reduce the bureaucracy.
  By Konstantinos I. Stouras, January 24, 2017
• ★ ☆ ☆ ☆ ☆
  They have there own rules. You can't even talk to any supervisor when you need too. They will call you within 24 hrs but it never happens!!!
  By Earlene Perry, January 16, 2017

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